We at Dynamic Displays, Inc. are committed to supporting our customers to the fullest extent possible. We take pride in offering products with superior performance and reliability, and we extend this philosophy to our customer service. Our staff of experienced customer service representatives and technicians are available to provide you with prompt technical support and customer assistance.
If you have questions regarding your display, please call 715.835.9440 or 800.793.6862 and we will connect you to a technician who will assist you. You may also e-mail your questions to us by filling out our contact form. We will contact you the same day we receive your request.
Dynamic Displays, Inc. offers a two year warranty (parts and labor) on all displays. If at any time during the warranty period your product fails to operate properly, Dynamic Displays, Inc. will at our option repair or replace the unit at no charge. For more information on the repair and return procedures, please refer to the appropriate sections. Extended warranties are available upon request.
If your unit needs repair, please contact our Service Department at 715.835.9440 or 800.793.6862. We will issue a Return Material Authorization (RMA) number and provide shipping instructions. Upon our receipt of your unit, we will examine the unit and will proceed with repair or replacement, as deemed necessary.
We will repair, or if necessary replace, all in-warranty equipment at no charge. The standard turnaround time for repairs is 10 business days after receipt of the unit. All repairs are warranted for 90 days after the date of the shipment or the remainder of the original warranty, whichever is longer.
If your unit is no longer under warranty, we will evaluate it and estimate the repair cost within 5 business days of the receipt of the unit. We will then contact you to advise you of the estimated repair cost. Upon your approval, we will proceed with the repair. The standard turnaround time for repairs is 5 business days after the evaluation of the unit. All repairs are warranted for 90 days after the date of the shipment.
In order to better process and track all repair inquiries, Dynamic Displays, Inc. assigns Return Material Authorization (RMA) numbers to all returned units prior to accepting delivery. Click here to request a RMA number via email. All RMA requests will be processed and issued by the following business day.