|
Service and Support
We at Dynamic Displays, Inc. are committed to supporting our customers to the fullest extent possible. We take pride in offering products with superior performance and reliability, and we extend this philosophy to our customer service. Our staff of experienced customer service representatives and technicians are available to provide you with prompt technical support and customer assistance.
Technical Support
If you have questions regarding your display, please call (715) 835-9440 or (800) 793-6862 and we will connect you to a technician who will assist you. You may also e-mail your questions to sales@dynamicdisplay.com or fill out the request for technical support and e-mail to us by simply clicking 'SEND'. We will contact you the same day we receive your request.
Warranty Information
Dynamic Displays, Inc. offers a one year warranty (parts and labor) on all displays. If at any time during the warranty period your product fails to operate properly, Dynamic Displays, Inc. will at our option repair or replace the unit at no charge. For more information on the repair and return procedures, please refer to the appropriate sections. Extended warranties are available upon request. Click here to view complete warranty policy.
Repair Services
If your unit needs repair, please contact our Service Department at (715) 835-9440 or (800) 793-6862. We will issue a Return Material Authorization (RMA) number and provide shipping instructions. Upon our receipt of your unit, we will examine the unit and will proceed with repair or replacement, as deemed necessary.
Warranty Repairs
We will repair, or if necessary replace, all in-warranty equipment at no charge. The standard turnaround time for repairs is 10 business days after receipt of the unit. All repairs are warranted for 90 days after the date of the shipment or the remainder of the original warranty, whichever is longer.
Non-warranty repairs
If your unit is no longer under warranty, we will evaluate it and estimate the repair cost within 5 business days of the receipt of the unit. We will then contact you to advise you of the estimated repair cost. Upon your approval, we will proceed with the repair. The standard turnaround time for repairs is 5 business days after evaluation of the unit. All repairs are warranted for 90 days after the date of the shipment.
Return Procedure
In order to better process and track all repair inquiries, Dynamic Displays, Inc. assigns Return Material Authorization (RMA) numbers to all returned units. Please call our Service Department at (715) 835-9440 or (800) 793-6862 to get an RMA number. Before you call, please make sure that you have the following information ready:
Click here for full warranty and service policy information
|
